Frequently Asked Questions
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Rates are determined by your individual insurance benefits. Reach out to us to learn more about your coverage and expected session costs.
Our dedicated in-house billing team handles all insurance claims and billing for both in-network and out-of-network clients, ensuring a simple and hassle-free experience from start to finish.
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We work with most insurance plans through both in-network and out-of-network benefits. Contact us to learn about your coverage and receive a detailed estimate of your session costs.
We're committed to providing a clear, transparent process so you know exactly what to expect before getting started.
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Using your out‑of‑network benefits often gives you more flexibility, more privacy, and more control over your mental health care. Many clients prefer out‑of‑network therapy because it allows them to choose a therapist who truly fits their needs rather than being limited to a small insurance panel. Out‑of‑network benefits can also reduce barriers to care, offer higher reimbursement than people expect, and help you access specialized support that may not be available in‑network.
With out‑of‑network coverage, you can work with a therapist based on expertise, approach, and personal fit — not just who happens to be on an insurance list. For many people, this leads to better outcomes and a more meaningful therapeutic experience.
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To consider your therapist’s schedule and time, we require 48-hour advance notice of cancellation.
However, we know that unexpected things can happen at the last minute, so if you do not show up for your scheduled appointment or you have not notified us 48 hours in advance, we will try to reschedule your appointment within the week of your appointment. If we are unable to reschedule, you will be responsible for the full fee for the missed session.
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Your first session is a chance for you and your therapist to get to know each other. You’ll talk about what brings you to therapy, your goals, and what you hope to change or understand. There’s no pressure to share everything at once. We move at your pace.
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Yes. We provide secure, HIPAA‑compliant online therapy for clients in New York, New Jersey, Connecticut, Massachusetts, and Florida. Online sessions are flexible, accessible, and just as effective as in‑person care for most concerns.
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We offer in‑person sessions at our New York City and Long Island, New York offices. If you prefer in‑person care, we’ll help match you with a therapist who can meet with you face‑to‑face.
